Refund Policy

Effective Date: 01-01-2024 Last Updated: 06-05-2025
At HWI Service, customer satisfaction is our top priority. We aim to provide high-quality and reliable social media marketing services. However, due to the nature of digital services, refunds are only granted under specific conditions as outlined below.

1. Eligibility for Refund

You may be eligible for a full or partial refund if:
The service was not delivered within the promised timeframe.The service was not delivered as described (e.g., significantly lower quantity).The order was not started and is still marked as “Pending” or “Cancelled”.The order was placed mistakenly and no processing has started yet.Refunds are not applicable for:
Orders where the link or details provided were incorrect.Drops in followers/likes/views after successful delivery unless refill guarantee is stated.Services marked as non-refundable in the description.

2. Requesting a Refund

To request a refund:
Contact us within 7 days of placing the order.Include your Order ID, service name, and a brief description of the issue.Send your request to Contact Page.Our support team will review your request and get back to you within 24–48 hours.

3. Payment Disputes

Filing a dispute or chargeback without contacting us first will result in a permanent ban from our services. We are always open to resolving any issue in a professional and timely manner.

4. Refund Method

Approved refunds will be processed either:
As wallet balance/credit to your account for future ordersBack to your original payment method (where applicable)Refund processing time may vary depending on your payment provider.

5. Cancellation Policy

Once an order is placed and marked as “In Progress,” it cannot be canceled. If an order is delayed or stuck, please contact our support for manual review.
Need Help?If you have any questions about our Refund Policy, feel free to reach out at:

📧 Email: hwiservice@hindiwalainfo.com📞 Support: +91 7880 7881 60